We are processing orders on our normal schedule, but our shipping providers are experiencing incredibly high demand and fulfillment times have increased due to COVID-19. It may take 2 weeks or longer to receive your order. We apologize for the delay and are doing all we can to get your supplements delivered to you as quickly as possible to help you stay safe and healthy! Thank you for your patience.
Domestic Shipping Policy
Domestic Shipments on orders receive standard shipping at no additional cost. Shipping usually takes 3-5 business days for orders in the US with faster delivery options are available for an additional charge. See shipping options at checkout for additional information.
All Orders are processed within 2 business days. Orders placed after 3:00pm PST do not begin processing until the next business day. Orders received on the weekend (Friday after 3:00pm PST, All Day Saturday & Sunday) will not be processed until Monday morning.
**Business Days are defined as Monday-Friday (excluding Holidays).
International Shipping Policy
Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.
Important Notice Regarding International Shipments:
There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility. US Doctors’ Clinical cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and US. Doctors’ Clinical’ cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
International Customer Addresses
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.
US. Doctors’ Clinical’ may alter the shipping rates at any time, fully disclosing all costs to the customer prior to order completion.
Lost or Damaged Shipment
Please contact Customer Service at 1-800-914-0594, Monday through Friday from 6am-4:30pm PST.