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If you ordered something and it's not what you thought, no worries. We'll gladly accept returned products, opened or not, for any reason. Send the item(s) back to us within 60 days of the ship date, and we'll refund your money. Once we receive the package, we'll refund you the full purchase price of your product(s) via your original form of payment. If 60 days has passed since your purchase shipped, we apologize, but we can't accept the item(s) for a return.
Note: For 3 or 6 month supply orders, your first-month bottle is yours to try risk-free. In the event that you are not completely satisfied, simply return the rest of your remaining supply. You will receive a prorated refund of the purchase price, less shipping and handling, on the unused portion of the products remaining after your first free bottle. To obtain this refund, you must return the product within 60 days after receipt of your product.
Return package using your preferred shipping carrier. We recommend using insured/trackable mail for these types of returns, as we cannot be responsible for items that don’t make it back to our warehouse.
For your convenience, the following are links to a few popular shipping carrier's websites, which provide instructions on how to use their Online Label Services:
*Allow 2-3 weeks for your return to process, although, they usually don't take that long. You will receive an email confirming your refund.
If you're returning a product due to a defect or an error made by us, please contact our Customer Care team for a prepaid return label.
We reserve the right to change our return policy at any time. We'll always do our best to make our customers happy by striving to handle and process returns fairly and reasonably.